PortQuestionnaire.com ▪ Standard Port Questionnaire
The standard Port Questionnaire is installed for every cruise line by default, but the questionnaire can be modified by your company after account creation.
Each question can be configured for visibility for calls at berth, anchor, navigation or turnaround. The visibility of a quesiton can also be configured depending on the answer on other questions. The highlighting functionality will point out any answer that requires your attention.
A.
General Information
a.
Port Agency
1.
Port Agency company name
*
2.
Port Agency physical address
3.
Main email address and other email addresses to be copied
*
4.
24 hrs phone number
*
5.
Office phone number
6.
Is your port agency directly appointed, or are you a local sub agent for another main agency?
7.
Boarding agent name and cell phone number
8.
Is your boarding agent or representative available on WhatsApp?
8.1.
Y
Please provide WhatsApp number in use
9.
Are there any activities planned for inaugural/maiden visits, or other special events during the call?
b.
Shipping Address
1.
Please provide the mailing address for envelopes and small parcels to arrive at your office.
2.
Please advise if your agency charges any additional fee for mail and courier delivery to the vessel, and how much per envelope and per small parcel.
3.
Please provide the shipping address for larger shipments sent to your agency or your designated logistics partner. Please also include instructions for customs clearance and for delivery of the item to the vessel.
c.
Emergency Numbers
1.
Medical emergency / ambulance telephone number
2.
Coast Guard emergency telephone number
3.
Oil spill emergency telephone number
4.
Fire station telephone number
5.
Police telephone number
d.
Tourist Information
1.
Are passengers and crew allowed to walk from the pier to the port exit?
*
1.1.
N
If walking is not allowed, does the port provide in-port shuttle busses free of charge?
2.
Distance between pier and port exit
3.
Distance from port to city center
4.
Are taxis generally available in port?
*
5.
How much is the taxi fare to the city center and are credit cards generally accepted?
6.
Please provide telephone numbers of taxi companies
7.
Are local maps available free of charge?
8.
Is a tourist information point available on the pier or in the terminal building?
9.
Can the port arrange for a hospitality representative to come onboard for tourism questions? If so, please provide details and cost, as well as personal information of the representative for the visitor list.
10.
Please upload any available tourism information, such as local maps, brochures and photos.
B.
Clearance Formalities
a.
Arrivals and Departure Clearance
1.
Will immigration authorities inspect passports of passengers disembarking?
*
2.
List of paperwork required for arrival
*
3.
List of paperwork required before departure
*
4.
List of pre-arrival documents and deadline for submission
*
5.
Time required for inward clearance
6.
List of authorities to board
7.
Time required for departure clearance
8.
Any requirements for passengers and crew back onboard time for departure clearance
b.
Port Health
1.
Will Quarantine or Port Health authorities inspect any areas of the ship?
2.
Are there any vaccination requirements for passengers?
3.
Are there any vaccination requirements for crew?
c.
Passenger Procedures
1.
Are passengers of restricted nationalities who are in transit exempt from visa requirements and allowed to visit the port for the day?
*
2.
Does Immigration inspect passengers face-to-face?
2.1.
Y
Face-to-face inspection of disembarking passengers?
2.2.
Y
Face-to-face inspection of transit passengers?
2.3.
Y
Face-to-face inspection of embarking passengers?
3.
Does Immigration inspect passenger passports without passengers present?
3.1.
Y
Inspection of passports for disembarking passengers?
3.2.
Y
Inspection of passports for transit passengers?
3.3.
Y
Inspection of passports for embarking passengers?
4.
Do passengers need to complete any local forms or declarations?
4.1.
Y
Local form or declaration for all arriving passengers?
4.2.
Y
Local form or declaration for disembarking passengers?
5.
Do disembarking passengers need to present a flight ticket?
d.
Crew Procedures
1.
Are there any formalities for crew in transit, such as landing cards, customs declarations, passport and/or seaman's book inspection, or face-to-face inspection?
2.
Are seaman's books compulsory for crew in transit?
2.1.
Y
Does the seaman's book have to match the nationality?
2.2.
Y
Does the seaman's book have to match the vessel flag?
3.
Are seaman's books compulsory for disembarking crew?
3.1.
Y
Does the seaman's book have to match the nationality?
3.2.
Y
Does the seaman's book have to match the vessel flag?
4.
Please list the paperwork requirements for disembarking crew.
5.
Must disembarking crew be present in person for clearance?
6.
Can Immigration organize visas for disembarking crew of restricted nationalities, and what are the formalities and submission deadline?
7.
How many hours or days are disembarking crew allowed to remain in the country before flying out? Please specify for non-restricted as well as restricted nationalities.
8.
When and where will embarked crew passports (restricted nationalities) receive an exit stamp?
9.
Must embarking crew present themselves in person to Immigration before ship's departure?
e.
Customs
1.
Will Customs seal the ship's bonded stores?
1.1.
Y
Are wines and beer required to be sealed as well?
1.2.
Y
If sailing between multiple ports of the same country, can the bonded stores be opened after departure from the first port?
2.
Will Customs inspect and/or seal the onboard Boutique?
3.
Are the ship's onboard bars allowed to remain open while in port? Note that only beverages that are included in the cruise fare will be served.
4.
What is the duty free allowance for alcohol and tobacco for disembarking passengers?
5.
What is the duty free allowance for alcohol and tobacco for disembarking crew members?
6.
What is the maximum amount of alcohol and tobacco that crew members are allowed to keep in their cabins?
f.
Clearance at Anchor
1.
Are authorities boarding the ship at anchor?
1.1.
Y
Are authorities boarding by local tender or by ship's tender?
1.2.
Y
When and where should the ship's tender pick up agent and authorities?
2.
Is the ship's tender allowed to proceed ashore upon arrival, or is verbal permission needed and on which VHF channel?
3.
Can the ship's first tender bring the shore setup, security staff and tour staff before clearance is granted?
C.
Marine Operations
a.
Port Details
1.
Speed, tidal or draft restrictions on approach or within port limits, if any.
2.
Any other cruise vessels in port/anchorage with their ETA/ETD.
b.
Berthing Details
1.
Name of assigned berth? If not yet assigned, please specify on which date it will be assigned.
2.
Details of assigned berth? (Length, width, min. depth).
3.
Fenders in use? (Type, dimensions, quantity, distance).
4.
Height of pier above chart datum?
5.
Height of the pier above water with low tide condition? With high tide condition?
6.
Distance between mooring bollards?
7.
Shore gangways or airbridges available? Please provide length, width, type, safe working load and cost.
8.
Are the above mentioned shore gangways or airbridges wheel chair friendly and accessible?
9.
Is the use of shore gangway or airbridge compulsory?
c.
Anchorage
1.
Anchorage position?
2.
Anchorage depth?
3.
Number of anchorages available?
4.
Distance from anchorage to shoreside wharf?
5.
Distance from shoreside wharf to city center?
6.
Tender pontoon/wharf name and address?
7.
Are ship's own tenders allowed to be used?
7.1.
N
Please provide full details of shore tenders (length, height above water, seating capacity, schedule, cost).
8.
Type of wharf/pontoon? (Floating ponton, steps in harbor wall, local pier, etc.)
d.
Pilotage
1.
Pilotage compulsory?
2.
Pilot boarding position?
3.
Method/means of pilot boarding?
4.
Pilot boarding speed?
e.
Towage
1.
Tug(s) available?
1.1.
Y
Tug specifications: type, bollard pull, cost and notice required?
1.2.
Y
Tug(s) compulsory for departure? Quantity of tug(s) compulsory?
1.3.
Y
Tug(s) compulsory for arrival? Number of tugs compulsory?
f.
Facility Limitations
1.
Max. ship length?
2.
Max. ship draft?
3.
Max. ship air draft?
4.
Min. ship UKC (under keel clearance)?
5.
Max. wind speed allowed for maneuvering?
6.
Min. allowed visibility for maneuvering?
7.
Max. current allowed for maneuvering?
8.
Tidal restrictions?
9.
Speed restrictions?
10.
Traffic restrictions?
11.
Daylight restrictions?
g.
Communication
1.
VHF channels in use for port control and VTS?
2.
Specific reports, format and submission deadline?
h.
Ballasting
1.
Is a Ballast Water Declaration Form required?
1.1.
Y
Please provide Ballast Water Declaration form and submission deadline.
2.
Are there any restrictions with ballasting and de-ballasting?
D.
Permissions
a.
Safety
1.
Lower life boats to the water line without unhooking permitted?
2.
Lowering life boats with unhooking and maneuvering permitted?
3.
Safety drills permitted?
4.
Sounding horn and making public announcements on open decks permitted?
b.
Maintenance
1.
Washing of ship's hull from dockside with fresh water permitted?
2.
Washing of ship's hull with environmentally friendly soap and chemicals permitted?
3.
Sanding on open decks permitted?
4.
Painting of ship's hull from the dockside permitted?
5.
Washing and painting using the ship's paint raft permitted?
6.
Hot works (welding) permitted?
7.
Greasing of lifeboat wires permitted?
8.
Are cherry pickers available and please specify height, cost and notice required.
9.
Must the above permissions be requested in writing and what is the submission deadline?
c.
Activities
1.
Are watersport activities allowed from the marina at the back of the ship?
2.
Is kayaking, paddleboarding and swimming allowed off the marina at the back of the ship?
d.
Hospitality
1.
Is it permitted to set up a hospitality tent on the pier?
2.
Is it permitted to set up a non-alcoholic beverage station on the pier?
3.
Is it permitted serve alcoholic beverages on the pier?
4.
Are there any restrictions for passengers to bring lunch boxes and beverages ashore?
E.
Port Services
a.
Fresh Water
1.
Is potable fresh water bunkering available?
2.
Method of delivery? (shore connection, barge, truck)
3.
Average bunkering rate? (mt/hr)
4.
Cost for connection?
5.
Cost per metric ton?
6.
Notice required to order fresh water connection?
7.
Please upload photo of connection flange.
8.
Is a microbiological water analysis report available, less than 1 month old?
8.1.
Y
Please upload latest microbiological analysis report.
b.
Waste and Garbage
1.
Is waste disposal available?
1.1.
Y
Is waste disposal compulsory?
1.2.
Y
Cost of waste disposal? (per m3, per container, flat rate)
1.3.
Y
Additional cost for transportation, or is it included in the cost per m3?
1.4.
Y
Method of unloading garbage from ship?
1.5.
Y
Means of transportation? (container, truck, barge)
1.6.
Y
Volume of container? (or truck, or barge)
1.7.
Y
Notice required for waste disposal services?
1.8.
Y
Is a Waste Declaration required if no waste is discharged?
1.9.
Y
Please provide format of Waste Declaration and submission deadline.
1.10.
Y
How is the waste from each category (A, B, C, D, E and F) processed or recycled?
1.11.
Y
Food waste accepted?
1.12.
Y
Food-contaminated waste (wet cardboard) accepted?
1.13.
Y
Dry/solid waste accepted?
1.14.
Y
Cardboard and paper waste accepted?
1.15.
Y
Mixed waste accepted?
1.16.
Y
Metal waste accepted?
1.17.
Y
Glass (mixed colors) waste accepted?
1.18.
Y
Biochemical waste (including sharps) accepted?
1.19.
Y
Cooking oil waste accepted?
1.20.
Y
Wooden pallets waste accepted?
1.21.
Y
Batteries and electronics waste accepted?
c.
Sludge and Bilge Water Disposal
1.
Is sludge and bilge water disposal possible?
1.1.
Y
Cost of sludge and bilge water disposal? (per m3)
1.2.
Y
Additional cost for transportation, or is it included in the cost per m3?
1.3.
Y
Method of sludge and bilge water disposal? (truck, barge)
1.4.
Y
Notice required for sludge and bilge water disposal services?
d.
Grey Water and Sewage Disposal
1.
Is grey water and sewage disposal possible?
1.1.
Y
Cost of grey water and sewage disposal? (per m3)
1.2.
Y
Additional cost for transportation, or is it included in the cost per m3?
1.3.
Y
Method of grey water and sewage disposal? (truck, barge)
1.4.
Y
Notice required for grey water and sewage disposal services?
F.
Security
a.
General
1.
Current MARSEC level in port
2.
Name and contact details of PFSO
3.
Please advise of names of all personnel attending the ship.
4.
Submission deadline for visitor list?
5.
Please upload visitor list template, if a local format is to be used.
b.
Going Ashore
1.
Are passengers required to carry a photo ID in addition to their ship keycard?
1.1.
Y
Are photocopies accepted?
2.
Are crew required to carry their passport or seaman's book in addition to their crew card when going ashore?
3.
Are there any areas passengers and crew should avoid?
c.
Screening
1.
ISPS facility access checked by port security guard?
2.
Are passengers and crew screened with a metal detector/arch before (re)boarding?
3.
Is passenger and crew hand luggage screened before (re)boarding?
3.1.
Y
Please describe method of hand luggage screening? (x-ray, hand search, K9)
4.
Are there any items prohibited of bringing ashore?
5.
Please upload terminal layout map.
G.
Turnaround Services
a.
Ground Service Assessment
1.
Does the port have a dedicated cruise terminal building?
1.1.
Y
How many cruise terminals does the port have?
2.
How many cruise ship berths/piers does the port have?
b.
Guest Service Providers
1.
Please provide company name and contact details of mobility equipment providers such as wheelchairs and scooters.
2.
Is security personnel provided by the port?
c.
Stevedoring Services
1.
Are stevedores provided by the port, or do they have to be contracted separately?
2.
Method of loading stores and provisions?
d.
Transport Services
1.
Is there a sufficient number of taxis available for independent disembarkation?
2.
Which ride sharing services are available? (Uber, Lyft, Grab, InDrive, etc.)
e.
Local Restrictions
f.
Conflicts, Risks and Contingency Plans
g.
Luggage Operation
1.
Method of unloading/loading luggage? (cages, conveyor, manual, etc.)
2.
How is luggage protected from rain?
3.
Is luggage storage available in the terminal?
h.
Other Information